Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to the serendipity.com and Serendipity Lending LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Serendipity Lending LLC include serendipity.com and Serendipity. The Serendipity Lending website is an Online Lending site. By using the Serendipity website, you consent to the data practices described in this statement.

Information We Collect About You

We collect nonpublic personal information about our customers. “Nonpublic personal information” is information about you that is not publicly available, and that we obtain in connection with providing a financial product or service to you. We may collect “nonpublic personal information” about you from the following sources:

  1. Information we receive from you on applications or other loan forms, such as your name, address, social security number, income, checking account information and employment information.

  2. Information you provide us through our Website, including your name, e-mail, cell phone and home telephone numbers, regardless of whether you apply for a loan.

  3. Information about your transactions with us, our affiliates, or others, such as your loan and payment history. Information we receive from a consumer-reporting agency.

  4. We may also collect and/or track the following information: Web page http headers, home server domain names, IP addresses, type of computer, type of Web browser, information from third-party Web analysis programs, information you provide us through applications, on-line forms, registration forms, surveys, and/or other entries, such as e-mail addresses, personal, financial, or demographic information, information on what pages our visitors access, and e-mail addresses of visitors that communicate with us via e-mail.

Children Under Thirteen

Serendipity does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. No loan applications made by persons under 18 will be processed by Serendipity. You must be 18 years or older to use any of Serendipity’s services.

Collection of your Financial Information

Serendipity will collect personally identifiable information, such as your name. If you purchase Serendipity’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. Serendipity will require you to submit your Social Security Number (“SSN”) to run a credit information check prior to the approval of any loan application. Serendipity uses third-party Credit Reporting companies including Experian, TransUnion, and Equifax. Serendipity will require an electronic acknowledgment before sending your SSN to any Credit Reporter or any other outside financial agency.

The information contained in your credit report will remain confidential, and will be used in approving and processing your loan and in reporting successful payment or default to one of the aforementioned Credit Reporting Agencies.

Under Federal Statute 15 U.S.C. §1681b, Information from your Credit Report may also be used, if necessary, for:

  • “In response to the order of a court having jurisdiction to issue such an order, or a subpoena issued in connection with proceedings before a Federal grand jury; or,

  • “In accordance with the written instructions of the consumer to whom it relates.”

For all transactions conducted through Serendipity the borrower has the right under federal law 15 U.S.C. §1681 to review and contest any credit findings by Serendipity or another outside financial institution.

Serendipity may also collect anonymous demographic information, which is not unique to you, such as your age, gender and household income. We may gather additional personal or non-personal information in the future.

Meta Data

Information about your computer hardware and software may be automatically collected by Serendipity. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Serendipity website.

Serendipity encourages you to review the privacy statements of websites you choose to link to from Serendipity so that you can understand how those websites collect, use and share your information. Serendipity is not responsible for the privacy statements or other content on websites outside of the Serendipity website.

How We Use Your Information

By using our Website, you give permission for us to use your information to gather from third-parties other information about you, such as your Social Security Number, where such information was incompletely or improperly filled out on our form(s). Such third-parties include but are not limited to, consumer reporting agencies and consumer credit bureaus. We may use any and all information that we gather from you and from such third-parties to check your credit history, credit record, and to evaluate your creditworthiness. If you choose to supply us with information, such as your Social Security Number, we may use that information to determine your financial standing. If you do not provide such information, we may also use other information that you provided for the purpose of verifying your eligibility for a loan or for any other programs, offer, or services. Upon qualification, your loan-specific financial information will be stored and utilized in accordance to the terms of our Privacy Policy.

We may also use your personal, demographic and profile data to enhance your experience at our site and to enable us to present content we think you might be interested in. We use your contact information to provide you information about our company and promotional material from us or our partners. We may also use your personal, demographic, and profile data to improve our site, for statistical analysis, for marketing and promotional purposes, and for editorial or feedback purposes for our advertisers. Information collected by us may be added to our databases and used for future communication regarding site updates, new products and services, and upcoming events.

When you give us your email address, you are agreeing to receive email messages from us, including marketing or promotional messages.

How We Share Your Information

Serendipity does not sell, rent or lease its customer lists to third parties.

Serendipity may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Serendipity, and they are required to maintain the confidentiality of your information.

Serendipity may keep track of the websites and pages our users visit within Serendipity, in order to determine what Serendipity services are the most popular. This data is used to deliver customized content and advertising within Serendipity to customers whose behavior indicates that they are interested in a particular subject area.

Serendipity will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Serendipity or the site; (b) protect and defend the rights or property of Serendipity; and, (c) act under exigent circumstances to protect the personal safety of users of Serendipity, or the public.

Use of Cookies

The Serendipity website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Serendipity pages, or register with Serendipity site or services, a cookie helps Serendipity to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Serendipity website, the information you previously provided can be retrieved, so you can easily use the Serendipity features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Serendipity services or websites you visit.

How We Protect Your Information

We restrict access to non-public personal information about you to those employees who need to know that information to provide goods or services to you. We retain physical, electronic, and procedural safeguards that comply with federal regulations to guard your non-public personal information.

State Laws

Some states impose special requirements that apply to residents of those states. If you are a resident of one of those states, we may be required to follow procedures that differ from those described elsewhere in this Policy.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Serendipity by contacting us here:

  • Web page: serendipitylending.com

  • Email: info@serendipitylending.com

  • Phone: 800-853-5921

Changes to this Statement

Serendipity will occasionally update this Statement of Privacy to reflect company and customer feedback. Serendipity encourages you to periodically review this Statement to be informed of how Serendipity is protecting your information.

Contact Information

Serendipity welcomes your questions or comments regarding this Statement of Privacy. If you believe that Serendipity has not adhered to this Statement, please contact Serendipity at:

Serendipity Lending LLC
533 26th St Suite# 207
Ogden, Utah 84401

Email Address:
info@serendipitylending.com

Telephone number:
800-853-5921

Effective as of March 06, 2017